CFO

Conversational AI Opportunities for CFOs

Does Speech to Speech AI offer opportunities to improve performance?

 

Chapter I: The Scale of the opportunity
  
Chapter I

The Scale of Opportunity

We have collated research from top companies that show the key performance differences of different customer service technologies.

This report evaluates how Speech-to-Speech AI and Voice AI technologies perform across critical service metrics that directly impact ROI, cost savings, and overall customer experience.

 

SimplyAI Speech to Speech AI Image

 

Here’s what we measure:

  • Containment Rate – How effectively the Voice AI resolves calls without escalating to a live agent, resulting in automation-driven cost savings and improved productivity gains.

  • Customer Satisfaction – The expected uplift in service quality and customer loyalty, driven by fast, accurate, and context-aware voice interactions.

  • First Call Resolution – The percentage of calls resolved in a single interaction, which improves operational efficiency and reduces support expenses.

  • Emotional Intelligence – The ability of the voice technology to recognize tone, stress, and intent, enabling it to respond more empathetically to customer needs.

  • Multilingual Support – Advanced speech recognition enables seamless switching between multiple languages within the same conversation—enhancing global customer interactions and supporting a broader base of potential customers.

 

These performance insights are based on enterprise-grade research and are backed by real-world results. The numbers speak for themselves, but we’ve also included a short video for easy sharing that highlights the ROI of Speech-to-Speech AI, its role in automating voice-driven customer service, and how it transforms experiences at scale.

Supporting content

 

  
Chapter II

What is the ROI of this next generation Speech to Speech Solution?

As a CFO, you're likely exploring ways to reduce operational costs, boost resource efficiency, and invest in scalable automation solutions that deliver measurable return on investment (ROI). But to move forward confidently, you need to understand the financial impact early—and clearly.

We've done the heavy lifting for you.

ROI Comparison Based on Industry Averages

Using industry benchmarks and assuming a business handling approximately 30 calls per day (1,000/month), here’s how Speech-to-Speech AI stacks up against other common customer service technologies:

ROI Report SimplyAI Speech to Speech V IVR v Chatbot v Speech to Text


Download The ROI on Speech To Speech AI Agents V Speech to Text v Chatbot v IVR HERE

Download the Performance Tables for Speech to Speech AI v IVR v Chatbots v Speech to text here 

These numbers are compelling and demonstrate how Voice AI not only delivers substantial cost reductions but also enhances key performance indicators (KPIs) such as call containment, first-call resolution, and customer satisfaction.

Why These Metrics Matter

Most of the savings come from automated containment—calls that are resolved by the AI voice agent without needing escalation to a live representative. This reduces the strain on your team and slashes per-call costs.

What does this mean in practical terms?

  • Fewer calls routed to human agents = Immediate cost savings

  • More time for agents to focus on high-value tasks = Greater revenue growth opportunities

  • Improved customer satisfaction = Higher Net Promoter Scores (NPS) and reduced churn

These are real gains that show up on the bottom line—and in your customer retention dashboards.

 

Cost Summary & ROI Highlights

  • Monthly cost: ~£200 (post-setup)

  • Setup costs: Recovered within a few months

  • Efficiency and ROI: Delivers 10X return and improves both operational KPIs and customer-facing KPIs

Speech to Speech v IVR v Chatbot v Speech to text

⚙️ Personalized ROI Insights

Of course, every business is unique. Your current call volumes, technologies, and costs may differ—which is why we offer a customized ROI calculator tailored to your actual numbers.


Your Call Numbers and Costs will be different (we can personalise the the ROI calculation) Book a call here ROI calculation call

Download the ROI Calculator 

Supporting content

  
Chapter III

Pricing Options and Pathway

Monthly / Annual / Set Up fee / Set Up fee amortised

We recommend three steps when implementing, start simple, then scale operations, then beat the competition.

Pricing Options & Setup Considerations

We understand that when investing in voice technology, clarity around pricing, return on investment (ROI), and implementation is critical.

That’s why we’ve made it simple, transparent, and flexible.

Payment Options:

  • Monthly subscriptions for flexibility

  • Annual plans for discounted pricing

  • Upfront payment options with amortised set-up fees for long-term savings

You’ll find the full pricing models and cost comparisons in the side panel, including breakdowns of set-up fees, monthly recurring charges, and ROI over time.

 

Choose the Right Package for Your Stage

We offer three core packages, designed to match your operational needs and growth stage:

Starter

Perfect for teams starting with simple service use cases and limited complexity. Ideal for testing speech-to-speech AI ROI quickly with minimal lift.

Starter

Pro

For organizations ready to scale Voice AI across departments, introduce workflow integrations, and enhance both CX and internal operations.

Pro

Pro+

Includes advanced multi-language agents, translation, compliance configurations, and custom integrations with CRMs, ERPs, and other enterprise tech stacks.

Pro+

 

The difference between packages lies in:

  • The number and type of agents

  • The complexity of the setup and implementation design

  • The level of tailoring to your specific customer journey and compliance needs

 

Your Implementation Strategy: 3 Steps to ROI

Whether you’re trying to boost customer satisfaction, increase revenue, or simply bring costs under control, our recommended approach is built around a proven strategic journey.

Deploy AI Voice Bots that handle out-of-hours support and basic service queries.

  • Improve after-hours response time by 99%

  • Reduce call overflow

  • Free up human agents for high-value conversations

  • Boost customer satisfaction from day one

Next, integrate Voice AI more deeply across your workflows:

  • Automate common workflows across departments

  • Provide employees faster access to information using natural language

  • Reduce call volumes while increasing resolution speed

  • Scale customer support at minimal additional cost

This stage is where companies see significant efficiency gains, improved compliance, and enhanced employee productivity.

Finally, use advanced Voice AI features to:

  • Benchmark against your competitive peer set

  • Enhance multilingual support with seamless voice translation

  • Refine voicebot personalization to create brand-differentiated experiences

  • Deliver a customer and prospect experience that sets your company apart

At this stage, Voice AI becomes a revenue-driving strategic asset, not just an automation tool.

Supporting content

 

Ready to Learn More?

Click Contact Sales to:

  • See how your KPIs align with Speech-to-Speech AI ROI

  • Customize your deployment based on languages, sales strategy, or support needs

  • Understand how fast you'll see return based on call volumes, workflow design, and integration strategy

Whether you’re in tech, finance, retail, or manufacturing, Voice AI is reshaping how enterprises drive efficiency, retain customers, and grow revenue.

Contact Sales
  
Chapter IV

Fact Find Call to tailor the solution.

No two industries or competitor set are alike - therefore we tailor the solution not because that's easy, but because that will get results for your company.

We too are a small to medium sized business so our reputation is more important than signing hundreds of customers.

We recommend that we have a simple fact find call to discover:

  • What is most appropriate for you business?
  • Where you'd like to start?
  • Where the Simple Step 1 is?

Supporting content

Commitment
Typical Deployment
Chapter V

Conclusions and ROi Summary

We believe in 10X-20X ROI levels plus efficiency levels to deploy staff to high value pursuits the returns are worthwhile.

We have included here links to resources that stakeholders will find helpful:

Fact Find Meeting here or Let us prepare a tailor Speech to Speech Agent for you to enlist support for the initiative 

 

ROI Report

Download The Full ROI Report Here 

 

Savings & Revenue Impact

 

Why CFO's choose SimplyAI

Cut support costs by guiding calls more intelligently and make sure customers reach the right person straight away with voice automation. This helps keep customers happy, reduces the chances of them leaving, and gives your team more time to focus on important work.

Assumptions

Handling 1,000 customer service interactions a month, with each agent-assisted call costing around £4, means small changes can make a big difference. A 2% boost in customer satisfaction or NPS could add about £400 in revenue each month on £20,000 monthly income.

ROI Breakdown: Simply AI Speech to Speech vs. IVR

These are the performance statistics and saving realised, largely in calls that do not escalate to a human agent. 

 

Speech to Speech v IVR

The Summary being as follows.

Speech to Speech v IVR ROI - SimplyAI

 

Higher Efficiency

Higher Efficiency

Better Retention

Better Retention

Smarter Customer Experience

Smarter Customer Experience

Savings

Savings

ROI 10X v IVR

ROI 10X v IVR

Speech to Speech AI Agent V Chatbot 

The numbers for Chatbot with the performance benefits were as follows:

Speech to Speech V Chatbot - SimplyAI

The Summary of Return on Investments as follows:

Speech to Speech V Chatbot  

 


 

Higher Efficiency

Higher Efficiency

Better Retention

Better Retention

Smarter Customer Experience

Smarter Customer Experience

Savings

Savings

ROI 14X v Chatbot

ROI 14X v Chatbot

Speech to Speech AI Agent V Speech to Text Agent

The numbers for Chatbot with the performance benefits were as follows:

Speech to Text v Speech to Speech ROI

The Return and savings were as follows:

Speech to Text v Speech to Speech - SimplyAI ROI

 

Higher Efficiency

Higher Efficiency

Better Retention

Better Retention

Smarter Customer Experience

Smarter Customer Experience

Savings

Savings

ROI 21X v Chatbot

ROI 21X v Chatbot

The ROI Summary therefore came out like this:

SimplyAI IVR Chatbot Speech to Text V Speech to Speech

We Belief these numbers are compelling - want to work yours out?

ROI Q & A session

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